Join Aurora Capital – Leading KiwiSaver and Financial Advice Provider

At Aurora Capital, we’re proud to lead one of the country's fastest-growing KiwiSaver schemes. Our secret? We put people at the centre of everything we do. We’re on a mission to reshape the KiwiSaver and investments experience, moving away from 'set and forget' and toward a future where every New Zealander feels connected to and inspired by their savings.

The Role

As a Customer Care Specialist, you are the primary voice of Aurora Capital. You’ll provide exceptional support to our customers and advisers—both within our team and across our external business partners— ensuring their investment journey is clear, supported and stress free.

At the heart of this role isn’t just finance—it’s people. We’re looking for someone who can translate "industry-speak" into helpful conversations that puts advisers and clients at ease.

Whether you’re just starting out or bringing experience, what matters most is your empathy and curiosity. If you’re a natural collaborator who takes real pride in helping others succeed, you’ll fit right in. We value accountability and a "keep learning" mindset, but above all, we value the genuine connections you’ll build with our team and the advisers and clients we serve.

 Key responsibilities

• Enquiry Management: Respond to client and adviser enquiries via phone and email in a timely and professional manner.

• Systems Expertise: Use multiple systems daily to provide accurate information regarding KiwiSaver balances, investment options, contributions, and withdrawals.

• Transaction Processing: Efficiently handle account transactions, including contributions, withdrawals, and fund switches.

• Problem Solving: Troubleshoot and resolve client and adviser issues, escalating complex matters to senior team members as needed.

• Record Keeping: Maintain accurate, high-quality records of all client interactions and transactions.

• Collaboration: Work alongside our investment, compliance, and marketing teams to ensure a seamless client experience.

• Adviser Support: Assist in-house advisers and external business partners with administrative tasks and technical queries.

What You'll Bring

Core Experience

• Customer Service Pro: At least 2 years of experience managing phone-based inquiries with a knack for building instant rapport.

• Tech Savvy: Proficient in Google Workspace or Microsoft Office and quick to learn new software.

• Communication Ace: Highly skilled in verbal and written communication. You can explain complex ideas clearly to both clients and advisers.

Skills & Attributes

• Problem Solver: Analytical by nature and able to think on your feet to find the best solutions.

• Organised: Exceptional time management skills with the ability to juggle priorities without dropping the ball.

• Team Player: You work just as well independently as you do collaborating with the wider team.

• Service-Driven: You are genuinely committed to creating positive, above and beyond experiences for every customer.

Desired Experience 

• Prior experience with KiwiSaver,investments or the insurance industry is a significant advantage.

Why Aurora Capital?

• Competitive remuneration package.

• Significant opportunities to join a fast growing business in a dynamic industry.

• A supportive, client-first team culture where your contributions are valued.

• Be part of a leading KiwiSaver and financial advice provider with ambitious plans for the future.

  
  

If you are a driven, switched on individual ready to make a significant impact and grow with us, we encourage you to apply!