KIWI NZ VENTURE LIMITED T/a Casa Beds & Appliances is a 100% homegrown Kiwi furniture retailer that has been in business of selling furniture and appliances, our customer’s satisfaction is our top priority, and we are constantly evolving as we help Kiwis to create a home they love. We have a major focus on customer service and love enriching the lives and homes of our discerning customers by providing them with the perfect piece of furniture to suit their needs and wants and complete their own personal sanctuary.

We are seeking a motivated and customer-focused Retail Assistant to join our team. In this role, you’ll be the face of our showroom, helping customers find the perfect pieces for their homes while ensuring a seamless shopping experience from enquiry to sale.

Key Responsibilities

• Greet and engage with customers in the showroom, providing an exceptional and welcoming experience

• Understand customer needs and offer suitable product recommendations with strong product knowledge

• Assist customers throughout the finance application and approval process, ensuring all documentation is completed accurately

• Proficiently use computers and basic software such as MS Office, CRM tools, and POS systems to manage sales and customer records

• Conduct follow-up calls with leads and existing customers to maintain relationships and close sales

• Assist with daily stock management tasks including stock movement, tagging, labelling, and delivery coordination

• Support showroom merchandising and presentation to reflect brand standards

• Generate leads through walk-ins, phone, and digital channels, contributing to business development initiatives

• Identify upselling opportunities and drive revenue by promoting complementary products and add-ons

• Promptly handle and resolve customer concerns or issues to ensure a positive post-sale experience

• Work towards individual and team sales targets while maintaining high levels of customer satisfaction

• Help create basic marketing assets for social media, email campaigns, and in-store promotions

What We’re Looking For

• Proven experience in retail sales, ideally in furniture or homeware

• Excellent communication and interpersonal skills

• A strong sense of initiative and attention to detail

• Confidence using POS systems and basic computer tools

• Ability to work weekends and public holidays as required

• Physically fit – able to move furniture when needed (with team help)

• A passion for customer service and home interiors

• Knowledge of Canva or Photoshop is a plus and will be considered an added advantage.

What We Offer

• Performance-based incentives

• A supportive, down-to-earth team environment

• Opportunities to grow within the business

• Staff discounts on furniture and accessories