Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are the same? Sky Stadium Wellington is looking for a Customer Experience Manager to join their team and help them achieve their vision of being New Zealand’s most loved venue!

As the Customer Experience Manager, you will play a key role in shaping exceptional experiences for all visitors, fans and stakeholders. You will be tasked with creating a seamless, engaging, and inclusive customer experience that ultimately delivers high attendee satisfaction and increased attendance. You will cultivate and maintain strong relationships with key stakeholders to enhance collaboration, increase stakeholder engagement and ensure seamless coordination and successful event delivery. 

• Work with senior management to establish a customer-centric culture across all levels of the organisation
• Develop and implement strategies to enhance customer satisfaction and engagement
• Oversee daily customer service operations, including developing and implementing customer service standards and best practices
• Manage the customer service of their membership, corporate box and hospitality programmes
• Oversee and enhance customer feedback processes, using insights to drive continuous improvements
• Collaborate with marketing, operations, and facilities teams to ensure smooth event execution
• Manage the Salesforce CRM database and oversee ticketing event builds
• Contribute to strategic initiatives for future-proofing the stadium’s customer experience

If you’re ready to take on a dynamic, newly created role offering challenge and variety, where no two days are the same, we’d love to hear from you.

• Strong commitment to delivering excellent customer service
• Exceptional communication and relationship management capabilities
• Proactive problem-solver with flexibility and initiative
• Highly organised with great time management and attention to detail
• Ability to thrive in a fast-paced, dynamic industry, within a small team environment
• Experience with Salesforce or other CRM systems is a plus
• Flexibility to work the hours required by the events industry

  

Applications close: Monday 21 April 2025

Applications to: Please send your CV and cover letter to Nikki Walshaw via mclaren.co.nz

Position description: Available to view at mclaren.co.nz

View the position description by copying this link into your browser:
https://mclaren.co.nz/wp-content/uploads/Sky-Stadium-PD-Customer-Experience-Manager-28.3.25.pdf