Auckland International Airport  ·  Part-time to Full-time

Thousands of travellers pass through Auckland International Airport every day, and plenty of them need a friendly, capable hand to reach their gate. We're looking for Passenger Assistance Agents to make that happen.

In this role you'll look after travellers who need wheelchair assistance and a hand with their baggage, guiding them safely through one of New Zealand's busiest airports. It's active, people-first work with real purpose behind it, and it suits someone who takes pride in looking after others.

About the role

This role is a hands-on, customer-facing position. Day to day, you'll:

• Provide warm, professional help to passengers, with a strong focus on customer care
• Support travellers who need wheelchair assistance, including helping with their baggage
• Safely lift and manually handle baggage when required
• Work within a secure, busy airport environment and follow its procedures closely
• Stay on your feet for much of your shift, with plenty of walking and physical activity

The roster

• 6 days per week on a rotating roster
• 4.5-hour shifts
• Operating window of 7:00am to 9:00pm
• Availability required across Monday to Sunday
• Full-time hours available for the right people

As this position is an operational role, start and finish times can vary from week to week, so flexibility is essential.

What you'll bring

• Strong communication skills and confident spoken English
• A second language is a real advantage, especially fluent Mandarin or Cantonese, which help us support the many travellers who speak them
• Proven customer service experience (this one's essential)
• A tidy, professional presentation
• A friendly, approachable manner and the confidence to match
• Good physical fitness for long periods of standing and walking
• Reliability, punctuality, and a strong work ethic
• The discipline to follow strict procedures and airport security requirements
• Your own reliable transport, preferred given the shift times

To be considered, you'll also need to:

• Pass a pre-employment drug test
• Complete a pre-employment Ministry of Justice check
• Provide two contactable work referees

Training and onboarding

Training begins on Tuesday 25 August 2026. Successful applicants MUST be available to attend full-day training, Monday to Friday. Once you've completed it, you'll move onto your rotating roster.

What's in it for you

• Competitive pay rate, plus 8% holiday pay
• Free offsite parking
• Full uniform and thorough training provided
• Consistent hours in a structured, professional environment
• A supportive, team-focused culture
• Room to grow your career across aviation services
• Valuable experience in a fast-moving airport environment

Ready to start your career at Auckland International Airport?
No two days here are the same, and there's always something going on. If you're reliable, motivated, and keen to join a close team at one of New Zealand's busiest airports, we'd love to hear from you.
Roles like this fill quickly, so if it sounds like you, apply today.

Please note: only applicants who meet the above criteria and are eligible to work in New Zealand without restrictions will be contacted.