About the role

Join DecraStrip' as a Customer Services professional and be a key part of our fast-paced, client-facing team. In this full-time role based in Avondale, Auckland, you will be responsible for providing exceptional customer service and administrative support to our valued clients.

What you'll be doing

• Responding to customer inquiries and resolving issues in a timely and professional manner

• Processing customer orders, returns and other transactions accurately and efficiently

• Maintaining detailed records and documentation related to customer interactions

• Providing administrative support to the sales team as needed

• Contributing to the continuous improvement of customer service processes and procedures

• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Proven experience in a customer service or administrative role, preferably in the retail or sales industry

• Excellent communication and interpersonal skills, with the ability to build rapport and provide a high level of service

• Strong problem-solving and decision-making abilities, with a focus on finding solutions

• Proficiency in using software and computer systems, including CRM and order processing tools

• A keen eye for detail and the ability to work accurately under pressure

• A positive, professional and customer-centric attitude

What we offer

At DecraStrip', we are committed to providing a supportive and rewarding work environment. Our comprehensive benefits package includes:

• Competitive salary

• Ongoing training and development opportunities

• Health Insurance

• Recently refurbished offices with breakout areas, table tennis, bar

• A collaborative and inclusive company culture

About us

DecraStrip' is a leading provider of high-quality signage materials and solutions. With a strong focus on customer service and innovation, we have established a reputation for excellence within the construction industry. Join our growing team and be a part of our continued success.

Apply now to become our next Customer Services professional!