Nau mai ki Te Puia

Te ūkaipō o te whare pūmau i ngā taonga tuku iho

Tomo mai ki te whare i whakaarahia i roto i te pā tūwatawata o ngā tūmanako.

Mō mātou | About us:

Te Puia is situated within the historic Te Whakarewarewa Geothermal Valley, spanning 70 hectares in Rotorua. Home to the iconic Pōhutu geyser, bubbling mud pools, hot springs, and silica formations, Te Puia is full of natural wonders. Manuhiri (visitors) can also explore the native Kiwi bird and the prestigious national schools of wood carving, weaving and stone and bone carving. For over 100 years, we have been sharing these taonga (treasures) with manuhiri, continuing this legacy with pride today.

As an industry tuakana and an iwi-owned business governed by the New Zealand Māori Arts and Crafts Vesting Act 2020, Te Puia NZMACI stands as a leader in uplifting Māori culture. Through generations, we have continued to uphold our values of manaakitanga and kaitiakitanga, ensuring that manuhiri experience the richness of our culture in an evolving tourism landscape.

Mō te tūnga | About the role:

We’re currently in a busy and exciting summer season and are on the lookout for a customer-focused superstar to join our Visitor Experience team as an Admissions Team Member.

As part of our Admissions team, you’ll be the first point of contact for our manuhiri, creating a welcoming and seamless experience from the moment they arrive. You’ll provide friendly, responsive customer service both in-person and across phone and email channels. Alongside assisting guests and suppliers with enquiries, you’ll also handle POS transactions and support a variety of administrative tasks that keep our operations running smoothly.

If you enjoy engaging with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we would love to hear from you.

For a full position description, please contact us.

Ngā pūmanawatanga ōu | What you will bring

• A passion for delivering outstanding customer service to our manuhiri.

• A warm, friendly nature with the confidence to engage with a diverse range of guests and build genuine, meaningful rapport.

• Cash-handling and POS experience, with accuracy and reliability.

• Strong attention to detail across all tasks, including administrative duties.

• The ability to work confidently on your own as well as collaboratively within a team environment.

• Excellent organisational and communication skills.

• A positive attitude that reflects and upholds the values of Te Puia.

• Full availability throughout the summer period, including weekends and public holidays.

• Reliability, professionalism, and commitment to providing a seamless visitor experience.

Nōu te rourou | What’s in it for you

• A full-time role within an iconic cultural organisation.

• Comprehensive medical and life insurance cover.

• Free onsite parking.

• A free hot cooked lunch every Friday, plus other exclusive staff kai offerings.

• Access to wellbeing initiatives, including an Employee Assistance Programme (EAP).

• Opportunities to grow your skills and contribute to a legacy of culture, manaakitanga, and tourism excellence.

• Additional benefits and rewards also apply.

Me pēhea te tuku tono | How to apply:

If you’re excited about joining our team, apply online today with a covering letter explaining why you’re the perfect fit, along with an up-to-date CV. Please only apply if you have the legal right to work in New Zealand. Preferred applicants will undergo pre-employment checks, including Ministry of Justice and drug testing.

We may begin interviewing strong candidates as applications are received, so don’t wait until the advert closes, apply now!

For more information about Te Puia, visit www.tepuia.com.

Join us at Te Puia and be a part of the legacy!

Please only apply if you have the right to legally work in New Zealand.  

Preferred applicants will be required to undergo pre-employment checks including Ministry of Justice and drug testing.