Insulation Crew is a growing New Zealand insulation company helping homeowners create warmer, drier and more energy-efficient homes.

We’re looking for a friendly, organised and motivated Appointment Booker / Call Centre Agent to join our team, working remotely to support our Waikato and Bay of Plenty operations.

This is a flexible, work-from-home opportunity where you’ll have the freedom to manage your own hours. Our focus is on results rather than a rigid schedule – keeping our insulation assessors’ calendars full, appointments running efficiently and customers happy.

—

About the Role

You’ll be the first point of contact for many of our customers, helping turn incoming enquiries into booked in-home insulation assessments.

Your responsibilities will include:

• Appointment booking: Calling and emailing customers who have enquired about insulation to qualify their needs, sell them on the benefits of insulation and the government grants they’re eligible for - and booking appointments.

• Calendar management: Managing our assessors’ calendars, grouping appointments geographically and minimising driving times across Waikato and Bay of Plenty.

• Inbound enquiries: Answering incoming calls and emails, providing helpful information and arranging the next steps.

• Lead qualification: Checking customer addresses and property details using online tools to confirm suitability for our services and eligibility for government grants.

• CRM management: Keeping customer records, appointment details and follow-up tasks accurate and up to date in our CRM system.

• Customer follow-ups: Proactively following up outstanding enquiries to maximise appointment bookings.

• Team coordination: Communicating with our assessors to ensure appointments are well planned and customers receive a seamless experience.

No cold calling required – you’ll be working with customers who have already expressed interest in our services.

—

About You

We’re looking for someone who is confident on the phone, comfortable with technology and can manage their workload independently.

Ideally, you’ll have:

• Excellent verbal and written communication skills, with a friendly and professional phone manner.

• Able to sell and convince customers to book an appointment time, with a bit of urgency to fill available spots.

• Previous experience in customer service, call centres, sales, appointment setting or a similar role.

• Strong computer skills and experience using CRM systems – you should be able to navigate multiple systems quickly and accurately.

• Exceptional attention to detail and organisational skills.

• The ability to manage calendars, coordinate appointments and plan efficient travel routes.

• A proactive approach to following up customers and getting appointments booked.

• The ability to work independently, prioritise tasks and manage your time effectively.

• A reliable computer, internet connection and suitable home working environment.

Familiarity with the Waikato and Bay of Plenty regions would be an advantage, but isn’t essential.

What We Offer

• $25-$30 per hour + KiwiSaver.

• 100% work from home – no office attendance required.

• Flexible working hours – choose your own schedule throughout the week, while ensuring customer enquiries and appointment bookings are handled promptly.

• Approximately 20 hours per week initially, with the potential to grow into a full-time role as the business expands.

• Casual employment arrangement initially.

• A relaxed, easy-going and supportive team environment.

• Full training on our services, CRM and appointment booking processes.

• Plenty of independence and the opportunity to take ownership of your role.

—

What Success Looks Like

Our goal is simple: keep our insulation assessors busy with a full calendar of well-organised appointments.

We’re looking for someone who takes initiative, follows up leads promptly, keeps accurate records and thinks ahead when planning appointments.

We value efficiency, reliability and results over fixed working hours or unnecessary micromanagement.

—

How to Apply

If you’re an organised, tech-savvy communicator who enjoys working with customers and wants the flexibility of working from home, we’d love to hear from you!

Please send through your CV and a brief introduction explaining your relevant experience and why you’d be a great fit for Insulation Crew.