Retail & Customer Service Role – Pathway to a Drone Industry Career
Location: Christchurch
Employer: Ferntech – NZ’s DJI Enterprise Distributor

Are you passionate about technology and ready to take the next step in the fast-growing drone industry?
Join Ferntech, New Zealand’s leading drone and camera technology specialists, as part of our Christchurch retail team — the best training ground in the country for a future in commercial drones.

This role offers excellent opportunities for career progression. You’ll start by learning the ropes in retail, customer service, and product support, with a clear pathway into the drone industry as your skills and experience grow. This is a largely independent role suited to someone who is self-motivated, organised, and confident working autonomously.

About the Role

As part of our DJI Authorised Retail Store, you’ll be a welcoming and helpful presence for customers — in-store, over the phone, and via email. You’ll advise on and support DJI’s latest drone and camera technology, used by everyone from first-time hobbyists to professional pilots and commercial operators.

You’ll also get hands-on experience with the world’s leading drone products — and learn from some of the most experienced professionals in the industry.

What You’ll Do

• Greet and assist customers in-store, by phone, and online

• Advise on and sell DJI drones and accessories

• Provide after-sales support and basic troubleshooting

• Performing Drone 'warrant of fitness' inspections for customers, including test flights

• Help maintain a tidy, engaging, and professional retail environment

• Stay up-to-date with new drone products and innovations

• Occasionally assist at trade shows, demos, and training days

• Support with online order fulfilment

• Support with inventory management

What We’re Looking For

• Enthusiastic and approachable personality

• Genuine interest in drones, or related technology

• Strong communication and people skills — both in person and over the phone

• Customer service or retail experience (advantageous but not essential)

• Willingness to learn and grow within a fast-evolving industry

• Positive attitude and a “roll up your sleeves” approach

• Trustworthy and reliable to independently open and close the store.

Why Join Ferntech?

• Clear pathway into the drone industry with ongoing career development

• Work with world-leading technology from DJI – the global leader in drones

• Competitive salary + performance incentives.

• Staff discounts on DJI gear.

• Health and wellbeing allowance.

• Full-time, 40 hours per week (Monday–Friday)

If you’re ready to grow your career in an exciting, future-focused industry, we’d love to hear from you.

👉 Apply now and take off with Ferntech!