About the business:

About the Role

This isn’t your average desk job. As a key member of the B:TEAM, you will be the friendly face at reception, a trusted go-to for members and guests, and a hands-on part of bringing our community events and shared spaces to life, while keeping day-to-day operations running smoothly.

No two days are the same. One day you might be helping with Friday drinks, the next setting up for a full day of event room hire, hiding Easter eggs, or helping a new member feel right at home in their new space.

Key Responsibilities

• Customer Experience: Be the go-to person for our members, visitors, and guests. Provide warm, proactive front-of-house support and help with day-to-day enquiries including carparking, access, printing and more. Act as a trusted first point of contact and escalate issues when needed to keep everything running smoothly.

• Event Support: Work alongside the B:TEAM to deliver memorable community events, from weekly drinks to key annual moments that bring our community together. Support the day-to-day operations of the events and boardroom spaces, including set-ups and pack-downs, responding to enquiries, providing on-the-ground event support, and troubleshooting basic IT, AV, and Wi-Fi issues.

• Operations Assistance: Keep our spaces running smoothly by ensuring B:HIVE is presented to a high standard at all times and members have everything they need to enjoy the space.

• Community Vibes: Help us create a welcoming, inclusive and dynamic environment where people feel supported, connected and proud to be part of the B:HIVE Community.

 
Your interests, skills & experience

• You genuinely enjoy working with people and creating positive, welcoming experiences

• You bring a proactive, solutions-focused mindset and are comfortable using your initiative to problem-solve day to day

• You are organised, detail-focused, and able to juggle multiple priorities in a fast-paced environment

• You communicate confidently and professionally with a wide range of people

• You take pride in going above and beyond, and bring a positive, can-do attitude to everything you do

• Experience in coworking, hospitality, customer service, events, or a similar people-facing role is an advantage, but not essential

About the Business:

Smales Farm on Auckland’s North Shore is more than a place to work. Located close to Takapuna, with easy access to the Northern Motorway and public transport, it is a vibrant business precinct designed around connection and community.

At its heart sits B:HIVE, a premium shared workspace and events destination where businesses connect and grow. With the 2025 launch of B:HIVE+, B:HIVE now spans two buildings and is home to over 200 businesses and a community of more than 1,500 members.

Why Join Us?

At B:HIVE Smales Farm, you will be part of something bigger, working alongside innovative and growing businesses in a connected, people focused environment.

You will gain hands on experience in a fun and supportive team with real opportunities to learn, grow, and develop your career, while enjoying a healthy work life balance and delivering exceptional standards together.

Ready to Apply?

If this sounds like a good fit, we want to hear from you! Send us your CV and a cover letter telling us why you’re the perfect fit for the B:HIVE team.