We’re on the lookout for a Microsoft 365 Support Tech who knows their way around Intune, Conditional Access, Entra ID, and a handful of acronyms that make other people’s eyes glaze over. If you love tinkering with configurations, tightening up security, and helping people work smarter, not harder—you might just be our next IT hero.

This is a hybrid role—half Microsoft 365 magic, half Level 2 client support. You’ll spend your time:

• Setting up and optimising client environments (Intune, Entra ID, Windows Hello for Business, and more).

• Rolling out modern security practices and improving Secure Scores.

• Solving real-world problems for clients and being their trusted go-to.

• Documenting what you do, because you know good documentation saves lives. (Or at least saves future you.)

You don’t need to be a wizard, but we are looking for someone who ticks these boxes:

🛠️ Intermediate experience with Microsoft Intune and Conditional Access

🔐 Strong knowledge of Entra ID (formerly Azure AD)

🔐 Familiar with passwordless authentication and Windows Hello for Business

🎯 Proven ability to lift security scores and protect clients from cyber nasties

💬 Confident talking to clients and translating tech into human

📄 A fan of documentation—both creating it and reading it

🧠 A problem-solver with a proactive mindset

⭐ Bonus Points If You Also Have:

• Managed multiple M365 tenancies with a standards-driven mindset

• Experience with CIPP (CyberDrain Improved Partner Portal)

• Firewall/VPN knowledge (FortiGate is a plus!)

• Broader Microsoft 365 security tool knowledge

• Prior MSP or IT support background