Plough & Feather is a well-established, high-volume hospitality venue in the heart of the Kerikeri Basin, known for quality food, live music, and a strong local following. We are seeking an experienced General Manager to take senior leadership responsibility for the entire venue - front-of-house, kitchen operations, people, systems, and commercial performance - ensuring the business runs smoothly, consistently, and sustainably through peak periods and beyond.

This is a hands-on leadership role responsible for service standards, team performance, operational systems, and the day-to-day rhythm of the business. You will work closely with ownership to drive structure, accountability, and long-term success across all areas of the site.

The Role
As General Manager, you will lead the venue’s management team, providing clear direction and support across both FOH and BOH leadership, while remaining visible and present on the floor when required. You will be responsible for aligning people, systems, and service delivery to ensure the business operates efficiently, professionally, and in line with brand, compliance, and commercial expectations.

You will work closely with the Executive Chef / Head Chef to ensure strong communication, planning, and performance across the entire operation.

Key Responsibilities

• Overall leadership of the venue, including FOH and BOH performance, service standards, and operational outcomes

• Workforce leadership and planning, including rostering, staffing levels, training, and performance management in line with approved budgets and service requirements

• Senior escalation and decision-making for staff, customer, and operational matters

• Operational and commercial control, including stock systems, supplier coordination, cost management, and margin awareness in partnership with kitchen leadership

• Customer experience and brand presence, including oversight of feedback, reviews, live music, events, and public-facing communication

• Compliance and risk management, ensuring adherence to licensing, health & safety, employment, and regulatory obligations

• Site standards and performance oversight, including maintenance coordination, presentation, and continuous service improvement

• Ownership reporting and business alignment, providing regular operational, staffing, and performance updates

Operational & Commercial Systems

• Responsible for POS systems, including menu setup, pricing accuracy, modifiers, and QR ordering functionality

• Ensuring pricing, menus, and promotional information are consistent across all platforms

• Supporting margin control, reporting, and business performance through strong systems and processes

About You

• Proven experience in a venue, hospitality, or multi-department general management role

• Confident leading both FOH and BOH managers and senior staff

• Strong understanding of licensed premises, employment, and compliance responsibilities

• Commercially aware, with experience managing costs, staffing levels, and operational performance

• Calm, organised, and solutions-focused under pressure

• Comfortable being hands-on during service while maintaining strategic oversight

• A team-first leader who values structure, accountability, and clear communication